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To find a specific fault code, try our Fault Code Search. |
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For further help, try our Tips on Searching. |
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Use the "How To" and "Solutions For" links on the navigation bar for a quick reference. |
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| Frequently Asked Questions: |
- White Lines and Streaks (Weak or Missing Jets)
Print the Diagnostic Test Pages using the Enhanced print quality mode, from the Control Panel of the WorkCentre. Evaluate the Light Stripes Test page for missing printhead jets (missing Cyan, Magenta, Yellow, or Black color bars). Perform the Eliminate Light Stripes procedure one more time if there are still missing jets on the Light Stripes Test page. more...
- System Error 07,010.43 Message
Power OFF the Printer and Contact Support for Additional Assistance . Access the power switch by opening the Interface Cover on the right side of the machine. Related Fault Code: 07,010. more...
- System Error 39,012.4x Message
Power OFF, Reseat the Document Feeder Cable Connection, Then Power ON . more...
- Front Cover Area Paper Jam
Pull Paper Tray 2 completely out of the copier / printer and remove any jammed paper. Clear the Paper Jam in Paper Trays 2, 3, or 4 . Solution=ref(PaperSpecs) . more...
- Document Feeder Disconnected / Duplex Automatic Document Feeder (DADF) Missing Message
Document Feeder Disconnected / Duplex Automatic Document Feeder (DADF) Missing Message . Power OFF, Reseat the Document Feeder Cable Connection, Then Power ON . more...
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Any system messages that are shown in Online Support may vary slightly from those actually displayed on the product.
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